Frequently Asked Questions
Everything you need to know about your PURPLE BRAND order.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days via DHL or FedEx.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that certain limited-edition collaborations may be final sale.
How do I find my correct size?
Each product page includes a detailed size guide. Our denim generally fits true to size, but we recommend checking the specific measurements for slim-fit versus relaxed-fit styles.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my PURPLE BRAND denim?
To preserve the unique washes and distressing, we recommend hand washing in cold water or using a gentle machine cycle inside out. Always hang dry to avoid shrinkage.
Can I change or cancel my order after it is placed?
Orders are processed quickly to ensure fast delivery. You can request a change within 1 hour of purchase by contacting our support team, though we cannot guarantee changes once the item has reached our warehouse.